|Equipment and Supplies: We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you want used, please call our office so your file can be notated. Most of our products are environmentally safe and non-toxic, however, it is important not to leave small children alone or exposed to any of the cleaning products. Some products may be harmful if swallowed.|
|Payment Policy: Payment is due in full on the day of the cleaning. Payment by cash or check is expected on the day of service and can be left on the kitchen counter or table for pick up upon completion of scheduled services. If payment is not received on the day of service, an invoice will be mailed immediately. A fee of $25.00 will be charged for each NSF check returned by the bank.|
|Late Cancellation: All notifications must be made by calling our office. We don’t want to charge a late cancellation fee. We just want you to call.|
|Security Alarms: If your home is equipped with a security system, please insure that it is in the off position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.|
|Accidents: If you have valuables or heirlooms, etc., you may want to put them away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if anything is damaged or broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item. A dollar value of items destroyed must be demonstrated in order that a settlement may be determined. We cannot be responsible for wall hangings attached with anything other than picture hooks.|
|Holidays: BroomHildaZ observes Thanksgiving Day, Christmas Day, and New Years Day. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning. If you wish to reschedule a cleaning that falls on another holiday throughout the year, please call the office at least 2 business days in advance.|
Pets & Plants:We do not clean litter boxes or urine/feces from the floor. If your pets are friendly, we are happy to work around them. Due to the individual care that plants require, we are not able to water or maintain them unless you make a special request.
|Extra Work: If you have any extra needs, please contact our office at least 2 business days before your scheduled cleaning so we can be sure to schedule extra time in your home.|
Tips: Tips are appreciated by your cleaning team, but not required, and can be left as cash for the cleaning team or added into the check.
|Check with us frequently for online specials and promotions!|